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To place your order, select the desired item(s) and the appropriate size/color and click "Add to Shopping Bag".   

Your Shopping Bag will appear on the right-hand side of the screen, and can be accessed elsewhere on the site by clicking the Shopping Bag icon in the top right-hand corner. Once you have made your selection, please click "Proceed to Checkout" to complete your delivery and payment details. When your order has been confirmed, you will receive an Order Confirmation email.

Regretfully, it is not possible for us to reserve items in your Shopping Bag. If an item has disappeared from your Shopping Bag, this may mean that it is no longer available.  

In this instance, you can sign up to be notified if the item becomes available again by using the "Notify Me" button. If the "Notify Me" button is not available, you can contact our Customer Care to enable a Customer Support to assist you.

We also invite you to contact our Customer Care team to inquire about in-store availability for sold out items.

If you haven't received an order confirmation email within 1 hour of placing your order, we recommend checking your spam or junk email folder. You can also search for our email address "Support@tinhatelier.com".  

If you are still unable to find your order confirmation email please contact our Customer Care team and a Customer Support will be able to assist you.

Orders from tinhatelier.com are shipped directly from our manufactory in Vietnam or through our warehouses around the world. The warehouse that will ship your order is determined based on availability of the item(s) purchased and cannot be selected or changed. We request that you allow sufficient delivery time as some orders may require international shipping for this reason.