Return & Exchange
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For products with defects arising from the manufacturing and transportation process (torn, fabric pilling, detached/fallen buttons and attached details, faded colors without the intervention of detergents), TINH will recall the product and replace it.
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In case the customer is unsatisfied with the product (needs to exchange size/model), TINH will support exchanging the size/model if stock is available. The customer will need to pay for any transportation costs incurred (2-way).
Note:
- The exchange/return policy applies only once per order.
- Customers are required to have a video when opening the package to ensure their rights in the exchange/return process.
- Please keep the product in its original condition, with all tags intact, unused, and unlaundried.
- If the customer wants to exchange the size or model, please respond within 3 working days and return the product within 15 working days (calculated from the courier's receipt date).
- After the above time limit, TINH regrets that we cannot support the exchange/return for the customer.
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The exchange/return policy does not apply to:
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Sale products
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Products that have been modified, custom-made, changed in color, length, design, or made-to-measure.
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For the above products, alteration services are still available based on the alteration fee schedule.
CUSTOMIZATION & MAINTENANCE SERVICE - INTERNATIONAL
(Alteration services, tailoring by measurements and specific requests)
|
No.
|
Request
|
Fee (USD)
|
Processing Time
|
|
1
|
Shortening/Lengthening plain hem
|
10
|
2 days
|
|
2
|
Shortening/Lengthening decorative hem
|
15
|
2 days
|
|
3
|
Replacing buttons/Button adjustment
|
10
|
2 days
|
|
4
|
Adding buttons/beads/pearls
|
10-20
|
2 days
|
|
5
|
Taking in/Letting out waist on skirts, trousers
|
10
|
2 days
|
|
6
|
Taking in/Letting out waist on jackets, dresses
|
20
|
2 days
|
|
7
|
Hemming skirts/trousers/dresses
|
10
|
2 days
|
|
8
|
Hemming sleeves, jackets, vests
|
20
|
2 days
|
|
9
|
Replacing zippers on jackets, trousers, skirts
|
10
|
2 days
|
|
10
|
Replacing zippers on dresses
|
10
|
2 days
|
|
11
|
Adjusting shoulders on shirts, dresses
|
20
|
2 days
|
|
12
|
Adjusting shoulders on jackets, vests, dresses
|
30
|
2 days
|
|
13
|
Custom tailoring by measurements
|
10%
|
7 days
|
|
14
|
Changing color (using available fabric)
|
10% of value
|
7 days
|
|
15
|
Adding up to 10cm to the length of a product
|
10%
|
7 days
|
|
16
|
Adding up to 50% to the length of a product
|
30%
|
7 days
|
|
17
|
Adding more than 50% to the length of a product
|
50% - 100% of value
|
7 days
|
