Return & Exchange

For products with defects arising from the manufacturing and transportation process (torn, fabric pilling, detached/fallen buttons and attached details, faded colors without the intervention of detergents), TINH will recall the product and replace it.
In case the customer is unsatisfied with the product (needs to exchange size/model), TINH will support exchanging the size/model if stock is available. The customer will need to pay for any transportation costs incurred (2-way).
    Note:
    The exchange/return policy applies only once per order.
    Customers are required to have a video when opening the package to ensure their rights in the exchange/return process.
     Please keep the product in its original condition, with all tags intact, unused, and unlaundried.
     If the customer wants to exchange the size or model, please respond within 3 working days and return the product within 15 working days (calculated from the courier's receipt date).
    After the above time limit, TINH regrets that we cannot support the exchange/return for the customer.

      The exchange/return policy does not apply to:

      Sale products
      Products that have been modified, custom-made, changed in color, length, design, or made-to-measure.
      For the above products, alteration services are still available based on the alteration fee schedule.

      CUSTOMIZATION & MAINTENANCE SERVICE - INTERNATIONAL
      (Alteration services, tailoring by measurements and specific requests)
      No.
      Request
      Fee (USD)
      Processing Time
      1
      Shortening/Lengthening plain hem
      10
      2 days
      2
      Shortening/Lengthening decorative hem
      15
      2 days
      3
      Replacing buttons/Button adjustment
      10
      2 days
      4
      Adding buttons/beads/pearls
      10-20
      2 days
      5
      Taking in/Letting out waist on skirts, trousers
      10
      2 days
      6
      Taking in/Letting out waist on jackets, dresses
      20
      2 days
      7
      Hemming skirts/trousers/dresses
      10
      2 days
      8
      Hemming sleeves, jackets, vests
      20
      2 days
      9
      Replacing zippers on jackets, trousers, skirts
      10
      2 days
      10
      Replacing zippers on dresses
      10
      2 days
      11
      Adjusting shoulders on shirts, dresses
      20
      2 days
      12
      Adjusting shoulders on jackets, vests, dresses
      30
      2 days
      13
      Custom tailoring by measurements
      10%
      7 days
      14
      Changing color (using available fabric)
      10% of value
      7 days
      15
      Adding up to 10cm to the length of a product
      10%
      7 days
      16
      Adding up to 50% to the length of a product
      30%
      7 days
      17
      Adding more than 50% to the length of a product
      50% - 100% of value
      7 days