Return & Exchange

TINH Atelier supports returns and exchanges for eligible orders. Kindly review the details below before submitting a request. For all return/exchange inquiries, please contact our Customer Support team at support@tinhatelier.com.

Eligibility

To be eligible for a return or exchange, the item must meet the following conditions:

• Unworn, unwashed, and unaltered

• Free from damage, marks, or odors

• Returned with all original packaging, including dust bags and brand tags, intact and unaltered

• Unboxing Video Required: To ensure transparency and protect your rights, please record a video while opening your package.
  
  

Ineligible Items:

• Sale items

• Custom-made, made-to-measure, or modified products (color, design, length, etc.)
  
  

Alteration services remain available for these items and are charged according to our standard alteration fee schedule.

1. Returns

Request Period:
Please contact us within 3 business days of receiving your order. Once confirmed via email, the item(s) must be delivered to our warehouse within 15 business days.

Return Process:
Returned items will be carefully inspected upon arrival. If the item meets our return conditions, your refund will be processed within 15 business days. If not, our team will contact you directly.

Manufacturing or Transit Defects:
If the item arrives with defects (e.g., torn fabric, pilling, missing buttons, or faded colors not caused by detergents), TINH Atelier will arrange for the item to be recalled and replaced at no extra cost.

Return Shipping Costs:

• Return shipping fees are the customer's responsibility.

• For items with confirmed manufacturing defects, TINH Atelier will cover the shipping cost.

• Original shipping fees are non-refundable, except in the case of manufacturing defects.
  
  

2. Exchanges

Request Period:
Please contact us within 7 business days of receiving your order. Once confirmed, item(s) must be delivered to our warehouse within 30 business days, calculated from the courier’s receipt date.

Shipping Costs:
All exchange-related shipping costs (two-way) are the customer’s responsibility.

Manufacturing or Transit Defects:
If the item arrives with defects (e.g., torn fabric, pilling, missing buttons, or faded colors not caused by detergents), TINH Atelier will arrange for the item to be recalled and replaced at no extra cost.

3. Order Cancellation

• If your order has not yet shipped, please contact support@tinhatelier.com to request cancellation.

• If the order is already in transit, cancellation is no longer possible. We kindly ask that you accept delivery and then follow the return process.

• If a customer refuses the parcel and cannot be reached, a refund will be issued after deducting all related transportation and logistics costs.